Co-browsing the Greenstone digital library collection

Abstract

Context: Social interaction is an important aspect of a successful web page. Social network sites attract many people worldwide. The social interaction aspect is missing from digital libraries, including the Greenstone Digital Library. Objectives: This study investigates how two distant users exchange information while in front of the computer and browsing the same Greenstone Digital library collection, in real time, and identifies the features that support their needs. Methods: To answer the research questions, an observation methodology is applied to gain more insight into users’ information-seeking behaviour for an online DL. Two recording elements were used to gather data from a sample of eight pairs of university students (n=16). The two elements were video camera (with audio) and screen capture. Further, a questionnaire was used to collect data about the workload during the session. Results: The data obtained was analysed using conversation and content analysis methods. The findings of this user study related to the metadata presentation, referencing information and search box activities. A Co-browsing GDL system is proposed based on the requirements derived from findings from the user study and also the related works. Evaluation: A usability test is used to evaluate the effectiveness, efficiency and satisfaction of the proposed system. Think aloud and questionnaire methods are used to gather the data of this usability test. Results: The result of this study “debug” the proposed Co-browsing GDL system and explore issues related to communication and private works, with it having become apparent through the study that improvements can be made to some parts of the system presentation. Conclusions: The findings of the thesis research have been used to provide recommendations for future work to develop and implement a Co-browsing Greenstone digital library (GDL) system.