Safety hubs and partnership policing: Coordination, collaboration and partnership working in Auckland city centre

Abstract

This report presents key insights from an exploratory study of the Safety Hub initiative that first appeared in the run up to the 2023 Women’s World Cup in Auckland. It highlights the potential and the pitfalls of partnership-based approaches to community safety in Aotearoa New Zealand. The study was based on a series of in-person focus group discussions and semi-structured interviews with key partners and stakeholders including Community Patrols New Zealand (CPNZ) volunteers, NZ Police (Auckland city Beat officers and Liaison staff), Auckland council staff and Ngā Watene Māori (Māori Wardens). Data collection for this study took place over a four-month period from November 2024 through to February 2025, structured around the availability of participants. The study employed a thematic analysis methodology to systematically identify and organise key themes and issues within the qualitative data gathered from interviews and focus groups. In summary, the operational reality of the Safety Hub was rather less structured and more ‘organic’ than some participants had hoped, but it still delivered meaningful outcomes. The Safety Hub made its own valuable contribution to community safety while the difficulties it faced helped identify the need for a wider, linked-up ecosystem of community safety in Auckland city. The Hub has proved itself to be a viable concept, that diverse partners can work together in a shared space, and that the presence of volunteers does offer reassurance and can make people feel safer. However, those involved in the Hub also identified a range of challenges that need to be overcome if the Hub is to be more than just a base for increasing the visibility and presence of capable guardians.