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The robots are coming for your students' feedback
Abstract
The Data Analytics team at The University of Waikato gathers student feedback (as rich qualitative data)
but manual analysis of these comments poses a time
challenge for reporting. To address this, we explored
the possibility of condensing qualitative information
by leveraging natural language processing (NLP)
technology, specifcally Google’s NLP sentiment analysis.
We employed a robust coding framework to test the
validity of NLP-coded student feedback, analysing 1000
comments from the University’s 2021 course evaluations.
Results show a statistical correlation between our
sentiment analysis and NLP, ofering promising evidence
for NLP’s efcacy in providing accurate, high-level insights into student feedback sentiment.
Type
Chapter in Book
Type of thesis
Series
Citation
Hodge, E. -L., Hasan, R., Poihipi, E., & Barker, R. (2024). The robots are coming for your students' feedback. In Bowell, T., Pepperell, N., Richardson, A., & Corino, M. -T. (Eds.), Revitalising Higher Education Insights from Te Puna Aurei LearnFest 2022 (pp. 56-62). Cardiff University Press. https://doi.org/10.18573/conf2.g
Date
2024
Publisher
Cardiff University Press
Degree
Supervisors
Rights
Attribution 4.0 International
© The Authors 2024. Open Access. This work is licensed under the Creative Commons Atrribution - NoCommercial - NoDerivs 4.0 International licence. https://creativecommons.org/licenses/by-nc-nd/4.0/